Privacy Policy
Last updated 11 August 2026
TradeQuarry provides membership and scheduling software to home-services contractors. This policy covers the TradeQuarry website, the contractor admin portal, and the member apps — including apps published under a contractor's own name.
What we collect
| Information | Why |
|---|---|
| Name and email address | To identify your membership and sign you in |
| Phone number and service address | So the contractor can reach you and attend the visit |
| Your plan, visit history and reward points | To run the membership itself |
| Sign-in records (time, IP address) | Security — detecting and rate-limiting abuse |
What we do not do
- No tracking. No advertising identifiers, no ad networks, no cross-app or cross-site tracking, no data brokers.
- No selling your data. Not to anyone, for any purpose.
- No analytics SDK in the member apps. They talk to your contractor's TradeQuarry account and nowhere else.
- No card details. We never see, store or handle payment card numbers.
Signing in
There are no passwords. You enter your email address and we send a one-time link that expires in 15 minutes and works once. We deliberately return the same response whether or not an address is registered, so nobody can use the sign-in form to discover whether you are a customer of a given business.
Who else is involved
- Amazon Web Services — hosting, in the United States.
- Cloudflare — DNS and traffic protection.
- SendGrid — sending sign-in links and reminder emails.
- Stripe — subscription billing between TradeQuarry and contractors. Card details go directly to Stripe and never reach us.
Each processes data only to provide its service to us. Your contractor may also use other software of their own choosing; that is covered by their policy, not this one.
How long we keep it
Membership records are kept while your membership is active and for as long as your contractor needs them afterwards for their own records and tax obligations. Sign-in tokens are deleted once used or expired. Security logs are kept for 90 days.
Your choices
- Ask for a copy of what is held about you.
- Ask for corrections.
- Ask for deletion — subject to records your contractor must keep by law.
- Stop reminder emails without losing access to your membership.
Ask your contractor first, since they hold the relationship and can act immediately. If you cannot reach them, email [email protected] and we will help.
Children
TradeQuarry is a tool for home-services businesses and their customers. It is not directed at children and we do not knowingly collect information from anyone under 13.
Security
Traffic is encrypted in transit. Each contractor's data is isolated at the database level rather than by application code, so one business cannot read another's. Sign-in tokens and session identifiers are stored hashed, never in readable form.
Changes
If this policy changes materially we will update the date above and notify contractors. Continuing to use the service after a change means accepting the updated policy.